Terms and Conditions

You accept that the information provided in this website is intended for information purposes only and that it is subject to change without notice. We take reasonable measures to ensure that the information provided is accurate and reliable when published.

Our aim is to ensure accessibility to the website at all times, however we reserves the right to terminate the website at any time without notice.
You accept service interruption that may occur in order to allow website improvements, scheduled maintenance or any other factors beyond our control.

Any personal information collected in relation to the use of this website will be held and used in accordant with our Privacy Policy.

We are determined to provide the most accurate pricing information of our products to the users, however, errors may still occur, such as when the price of an item is not displayed correctly on the website. As a result, we reserve the right to refuse or cancel the order. In the event that an item is mis-priced, we may either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any orders whether or not the order has been confirmed.
In the event that we are unable to provide the services, we will inform you of this as soon as possible and a full amount will be refunded where a payment was already done.

This website is only for delivery of products to customers within Kenya. We make every effort to deliver goods within the estimated timescales set, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.

Our website accepts the use of coupons codes for orders placed online. The coupons may not be exchanged for cash and should be used within the given timeline. We reserve the right to cancel or withdraw any coupon at any time.

You confirm that you are at least 18 years of age or you are accessing the website under the supervision of a parent or legal guardian.
You agree that if you need any clarification of any part of the Terms and Conditions, you will not hesitate to contact us prior to making the purchase.

These Terms and Conditions of sale fully govern the sale of goods and services provided on this website. No other evidence, whether oral or written, will be incorporated.

Policy Privacy

Personal Information
Your personal data will be used to process your orders and support your experience in our website.
Data collected are for statistical purposes only and help us to:- Process orders, Deliver products and services, Process payments and communicate with you about promotional offers. By completing an order or signing up, you agree to receive emails associated with registration, finalizing your order and promotional offers. However, you may unsubscribe from promotional emails via a link provided in promotional email.

Security
It is important for you to protect your account against unauthorized access with a strong password. Always logout when you finish placing your order in a shared computer. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

Returns Policy

We will accept your returns if we sent you the wrong items or if the item does not fit.

What and When can I return the item(s)?
1. On delivery
2. Within 3 days after purchase.
***All the items should be returned.

In what condition should I return the item(s)?
1. The items must not be damaged, they must be in good condition as you received them.
2. Ensure the items are sealed in their original packaging and must show no signs of having being used.

How can I reach you if I want to return an item?
1. Contact us on Contact Form.
2. Send us an Email on info@proserv.co.ke.
***and Indicate the order number.

What is the returns process?
We shall ask you to fill out the RETURNS form. The items will be returned to our warehouse and we will assess the conditions of the items returned. If all is ok, we shall replace the item or issue you with a voucher of equivalent value and deduct delivery charges.

Will you refund me cash?
We will replace the product or issue you with a voucher of equivalent value. Delivery charges will be deducted where applicable.